Qualities and Skills Essay

A manager must have many skills and qualities. An ideal manager for a retail store must be able to bring out the best in others as well as themselves. A manager should be able to discipline his/her staff, working as a role model towards their staff. A good manager should also be able to commit to a task or activity. On the River Island website I found out information on special skills a manager should have to conduct his/her job successfully. An ideal manager should have good communication skills as they have to communicate with their employees, good leadership skills, are focused, able to persuade his/her employees and organised, a manager should be able to divide large tasks and activities into manageable ones. A manager with good communication skills can help to build an organised and effective team of employees. It also helps to build and manage performance of their team members, having good communication skills can benefit the maintenance of relationships between employees. It is also crucial for a manager because it allows them to deal with customer complaints limiting any negative feedback about your business. A manager should be able to be persuasive and have good organisational, leadership skills. This allows employees to feel as if they can trust their manager; they feel as if they want to be led by them not have to be. This not only helps an employee grow fond of their job but also motivates them to give 100% effort. Helping to give the business an outstanding reputation and influences more customers to buy from their store. Qualities and Skills of a Supervisor: Sometimes the manager may not be available so this is when a supervisor steps in. A supervisor has to have similar skills to a manager but supervisors are more in contact with their fellow employees. A supervisor should have good flexibility and time management as well as basic communication skills. A supervisor should be able to motivate his/her employees to perform as well as they can to help the business succeed. Good flexibility can ensure that a supervisor is responsive to changes in the work place and is not blown off by any difficult situations. For example a customer complaint, a good supervisor especially for River Island should be able to stay calm under pressure and respond quickly to difficult circumstances. This also helps to keep the reputation of the business at its highest as customers are more likely to buy from somewhere that is knowledgeable in all situations. A supervisor should be able to manage their time, by doing this it keeps the employees confident that they are being led by someone who knows what they are doing, with this employees work harder increasing productivity, customer service and revenue.