How They Are Used At Hilton Hotel And Restaurant In The UK - 2200 Words

Evaluating The Different Communication Methods And Demonstrate How They Are Used At The Hilton Hotel And Restaurant In The UK (Term Paper Sample) Content: Evaluating the Different Communication Methods and Demonstrate how they are used at the Hilton Hotel and Restaurant in the UKName: Course:Tutor: College: City/State: Date:Table of Contents TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc424133333"
Evaluating the different communication methods and demonstrate how they are used at the Hilton Hotel and Restaurant in the UK  PAGEREF _Toc424133333 \h
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Introduction  PAGEREF _Toc424133334 \h
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2.1 Evaluate different communication methods and how these are used to best effect  PAGEREF _Toc424133335 \h
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2.2 Analyze how customer perception is influenced by customer service provision.  PAGEREF _Toc424133336 \h
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Conclusion  PAGEREF _Toc424133337 \h
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References  PAGEREF _Toc424133338 \h
12Evaluating the different communication methods and demonstrate how they are used at the Hilton Hotel and Restaurant in the UKIntroductionThe application of appropriate communication in the hospitality industry is vital for the attainment of competitive market advantage (Foster, Geisler, Kesselman Tuecke 2000). The purpose of communicating effectively among all stakeholders at the Hilton Hotel in the UK cannot be underpinned. The primary objective of any business establishment is gain profitability and control of the market base (Foster, Geisler, Kesselman Tuecke 2000). As a result initiating effective and efficient communication methods within its domain will ensure that the hotel remain competitive in the business. Being an industry that is sensitive to customer demand and influence, communication processes remains a vital component of the hospitality industry (Foster, Geisler, Kesselman Tuecke 2000). A visiting customer to the Hilton Hotel is likely to remain loyal to the company depending on how effective the communication pro cess is at the establishment.For instance, a satisfied first time customer at the Hilton hotel will have a different perception of the Hotel and will likely become a regular client at the company (Foster, Geisler, Kesselman Tuecke 2000). Coupled with quality service provisions that meets the expectations of the clients, effective communication methods at the Hilton hotel will ultimately improve the public image of the establishment and increase productivity. In essence, this document seeks to analyze how quality customer service provisions and satisfaction relates to customer perceptions and ultimately increased productivity. Maintaining a loyal customer base and attracting new clients to the organization depends on the effectiveness of the various methods of communication employed by the management of the hotel. Similarly, this document analyzes such different methods of communication and how they affect quality service delivery at the Hilton hotel. 2.1 Evaluate differ ent communication methods and how these are used to best effectThe essence of active communication techniques in the hospitality industry like the Hilton hotel is to inform the public (customer base) of the various services and products offered at the business establishment (Foster, Geisler, Kesselman Tuecke 2000). Similarly, successful implementation of relevant and efficient communication techniques at the Hilton hotel or any other establishment will help prevent any potential misunderstandings that that may arise among ...